Return, Cancellation & Refund Policy

At Jikaka Private Limited, we aim to ensure your complete satisfaction with every purchase. However, if for any reason you are not satisfied, our Return, Cancellation, and Refund Policy outlines the process for resolving such issues.

1. Return Policy

• Returns are accepted within 7 days of delivery, provided the item is unused, unopened, and in its original packaging.
• Products that are damaged, used, or missing original tags and packaging will not be eligible for return.
• To initiate a return, please contact our support team at support@jikaka.com with your order details and reason for return.
• Once approved, our team will guide you through the return pickup or courier process.
• Items must reach us in their original condition within 10 days after return approval.

2. Cancellation Policy

• Orders can be cancelled within 12 hours of placing them, or before the order has been dispatched.
• If the order has already been shipped, it cannot be cancelled.
• For prepaid orders cancelled before dispatch, the refund will be initiated to your original payment method within 5–7 business days.
• Cash-on-Delivery (COD) orders can be cancelled before dispatch by contacting our support team.

3. Refund Policy

• Refunds will be initiated only after the returned product has been received and inspected by our quality team.
• Once approved, refunds will be processed to the original payment method within 7–10 working days.
• Shipping or COD charges (if any) are non-refundable.
• If you receive a defective or incorrect item, please notify us within 48 hours of delivery for an exchange or refund.
• In case of payment failures where the amount is deducted but order not placed, the refund will be processed automatically within 3–5 business days.

4. Non-Returnable Items

• Personal care or hygiene products once opened or used.
• Items purchased under clearance or promotional offers.
• Customized or perishable items.

5. Exchange Policy

We currently do not support direct exchanges. You may return the product as per our return policy and place a new order for the desired item.

6. Contact Us

For any issues regarding returns, cancellations, or refunds, please reach out to us:

Email: support@jikaka.com
Phone: +91-8949326896
Company: Jikaka Private Limited
Address: UNDOO, BARMER, Barmer, Rajasthan, 344701

Note: Jikaka Private Limited reserves the right to update or modify this policy without prior notice. Please check this page periodically for updates.